Sunburst Standard Solutions, LLC
Unlocking Potential, Achieving Excellence Together
My Why
Having over 30 years of experience with various companies, I have never stopped being inspired by their "why". From bitcoin, delivery services, social media, streaming platforms, banking, hospitality, cloud services and government, I've collected an impressive portfolio of working with some of the world's best. From start ups to scaling additional lines of business, I've always found the magic in co-creation with passionate people. And that is my "why".Let's solve together!
Solutions
I've always believed in hard work, but also...sensible work. In a time where we all feel a little disconnected, how do we get back to a place of better communication, easier processes and silo removal? It's important to know your tools and improve your skillset as you move through your business, but how are you doing it?How effective is your training? How do your teams stay connected and informed in this rapid-changing world of technology? How do you keep employees motivated and feel empowered to contribute?Let's talk and find people and resource solutions to elevate your business.
Social Media Posts
Services
• Curriculum Building - Theory, Practical Application, Assessment and Nesting
• ADDIE and Bloom’s Taxonomy - understanding the purpose in content creation
• The VARK Model - understanding different learning styles when creating content
• Blended approaches to training to include person, remote and on-demand
• Onboarding components and what should be included
• Quality assurance to include grid creation and team collaboration (Training, Quality and Operational standards)
• Email and Chat queues and setting up macros for duplicate ticket responses
• Lean Six Sigma Training and Certification for Yellow and Green Belt
• ITIL 4 Foundations Training and Exam Prep
• Basic Project Management Training
• Effective Coaching to include constructive feedback and crucial conversations
• Knowledge Base Set-up
• Effective Communication for Email, Chat and In-person conversations
• Out of the box thinking and getting out of your own way
• Team Building to include emotional intelligence, brainstorming & increased communication
• Performance and Potential Tools such as the 9 Box with tutorial
• Professional Development to include Personal SWOT Analysis, SMART goals 360- and 180-degree feedback templates with tutorials and guidelines
Recommended Books
Podcasts on Leadership
Training Materials
Training Models
